Hi, I'm Christina.
Helping Businesses Scale & Streamline with Expert Operations, Project Management, and Digital Strategy
With a proven track record of optimizing operations, managing large-scale projects, and driving business growth, I specialize in turning complex challenges into streamlined solutions. Over the years, I have implemented over 100 operational systems, introduced new software solutions to enhance efficiency, and led cross-functional teams to success. My expertise spans digital business management, project execution, and process automation—allowing businesses to operate more effectively and achieve measurable results.
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Whether you need someone to refine your internal workflows, oversee high-impact projects, or implement data-driven strategies, I bring a structured yet adaptable approach to business operations. I thrive in fast-paced environments, ensuring that projects stay on track, teams are aligned, and businesses can focus on scaling with confidence. Let’s work together to create sustainable, efficient, and results-driven solutions tailored to your business needs.
Skills & Services
Business Operations Optimization
I help businesses streamline their day-to-day processes by implementing efficient workflows, automation tools, and scalable systems that improve productivity and reduce inefficiencies
Project & Program Management
From planning to execution, I oversee projects with precision—managing timelines, coordinating teams, and ensuring deliverables are met on time and within budget.
Digital Business Management
I provide strategic oversight of online platforms, CRM systems, and digital marketing operations to ensure seamless integration and maximum efficiency for growing businesses.
Team Onboarding & Process Development
I develop structured onboarding programs and operational guidelines to help businesses scale their teams smoothly while maintaining consistency and productivity.
Professional Experience
With a strong background in business operations, process optimization, and project management, I have successfully driven efficiency and growth across multiple organizations. As Director of Operations at Megghan Thompson Coaching, I implemented over 100 operational systems and introduced 12+ software solutions, streamlining workflows and driving a 229% increase in client acquisition in the first year. At Thompson Child Therapy, I coordinated a nine-person team, enhanced operational scalability through 30+ process improvements, and managed critical systems, including CRM platforms and medical records. My experience at Cincinnati Children’s Hospital Medical Center further refined my ability to coordinate complex administrative processes, manage high-stakes schedules, and support cross-functional teams. With a proven ability to lead projects, optimize workflows, and drive measurable results, I am passionate about creating sustainable, scalable solutions that help businesses operate at peak efficiency.
Projects I'm Proud Of
Coaching Client Enrollment Automation Workflow
I designed and implemented a comprehensive automation workflow to streamline the client enrollment process for a business coaching program. Using Asana, Zapier, and Kajabi, I automated 25 out of 31 manual steps, significantly reducing administrative workload and improving the client onboarding experience. This system manages tasks from client payment to full enrollment, ensuring seamless communication, timely follow-ups, and consistent data management. The result is a highly efficient, scalable process that enhances both operational productivity and client satisfaction.
Custom Coaching Client CRM in Asana
I designed and built this fully customized coaching client tracker in Asana to address the limitations of traditional CRMs. Existing solutions lacked the flexibility needed to track key milestones such as course progress, call attendance, heal desk tickets submitted, and coaching notes in a way that aligned with our specific workflow. This system automates key processes, organizes client data efficiently, and enhances team collaboration. Since its implementation in 2022, it has been the primary client management tool, and I have since developed three additional versions tailored to other coaching programs.
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SOP Development and Optimization
I led the creation, development, and optimization of over 100 Standard Operating Procedures (SOPs) to enhance efficiency and consistency across various business functions. Some SOPs were built from scratch, while others were refined from existing processes to improve clarity and effectiveness. Many included essential resources such as email and response templates, reference tables, and instructional videos. Once completed, these SOPs were systematically scheduled and delegated to team members, ensuring seamless implementation and adherence to best practices.